人物专访 | A Modern Solution to Modern Supply Chain Challenges

China, in the last three decades, has witnessed several transitions: from developing foreign trade to improving domestic investment across various sectors and promoting domestic consumption of goods. Since 2000, with the rise of information technology and the popularization of mobile Internet, China’s eCommerce has grown exponentially, offering the consumers a newer and more efficient avenue for the procurement of products and goods. On the downside, many customers were unable to ship large number of goods within a certain period,i.e., within seven days at the 11/11 promotional day. As a result, the orders online were often oversold; some systems also crashed due to large number of orders and data sets. The subsequent growth of sales inevitably brings severe challenges to supply chain management. The rapid change in the selling end probes organizations to increase the flexibility and agility of the supply chain. These most obvious needs inspired Stephen.Wu, a top consultant in the supply chain industry, to set up a logistics software company and help customers solve these problems once and for all. He founded TTX Information Technology to support China’s new retail and provide customers with practical solutions that fit their consistently changing requirements. Soon after the company was founded,  TTX launched its WMS system. To date, TTX has continuously updated the product more than 20 times in accordance with the market demand. Over the past nine years, TTX'S WMS has served more than 300 customers in 2,000 warehouses.

The change in consumers' shopping habits has increased the uncertainty level of retail enterprises' sales volume. " To help deal with the constantly changing marketing scenarios and improve supply chain operation efficiency, the digital supply chain middle layer of TTX builds an inventory centre, order centre,Warehouse centre,logistics centre, billing centre, and data centre," says Stephen. By offering complete visibility into all channels of inventory, the inventory centre enables clients to make accurate decisions regarding goods placement, replenishment,and transfer. In this way, clients can not only meet the user's demand but also control the inventory turnover time within a certain range. Similarly, TTX'S order centre helps enterprises establish a full life cycle management system for orders and centralizes control of order data and operation data. Clients can also benefit from TTX'S warehouse centre that helps unify the warehouse operation with lean processes, which help in the implementation of new business and control in the future.

Moreover, TTX offers an order fulfilment system( OFS ) that enables clients to deal with online and offline orders from omni-channel. With OFS, clients can consolidate inventory from multiple warehouse locations for optimal inventory allocation to each sales channel to realize one-stock that helps increase efficiency and profits. All in all, TTX'S OFS supports the online and offline order performance with a mature and stable structure, easily carrying the daily peak of 17.5 million orders. On the other hand. the company's WMS helps customers handle warehousing operations quickly and efficiently, realizing the peak daily delivery of 2.6 million orders per warehouse.

To illustrate the effectiveness of TTX'S solutions, Stephen cites the example of Perfect Diary, a local cosmetics brand in China and a microcosm of China's Internet industry development. TTX'S OFS and WMS solutions helped Perfect Diary achieve multi-channel order management and unify all its stock. The system helped the client to easily deal with a variety of rules during the promotional period and provide cargo operation processing based on self-defined rules.

Offering high value to its clients, TTX will continue providing reliable solutions, strong implementation, and differentiation from competitors' solutions, all the while paying close attention to quality and the effect of customer service. "We are committed to creating products that meet the market demand and ensure that our product is comprehensive and efficient at the functional level ," says Stephen.